This document contains the Conditions that regulate the use of the website enraizarte.es and establishes the rights and obligations of all users and those of the seller in relation to the products/services offered here. We ask you to carefully read these Conditions, as well as our Privacy Policy before placing an order. You agree to be bound by these Terms and the Privacy PolicyTherefore, if you do not agree, you should not place any order.

If you have any questions you can contact us through our contact form or write to us at enraizarte.madrid@gmail.com.

The property of this website is Daniela Flores Magon Bustamante with NIF Y4559942E and address at Calle de Lope de Vega, 3, 28014 Madrid. For the purposes of this contract, this person is considered "The Seller".

Use of the website

These Conditions are the only conditions applicable to the use of this website and replace any other, unless expressly prior written consent of the Seller. These Terms are important to both you and us as they have been designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a seller. You declare that, by placing your order, you have read and accept these Conditions.

You agree that:

You may only use the website to make legally valid inquiries or orders.

You may not place any speculative, false or fraudulent order. If we have reasonable grounds to believe that such a request has been made, we will be authorized to cancel it and inform the relevant authorities.

You are also obliged to provide us with a certain and correct email address, postal address and/or other contact information and you agree that we may use this information to contact you if necessary and use this data as we clarify. in our Privacy Policy.

If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you warrant to us that you are over 18 years of age and have the legal capacity to enter into binding contracts.

Formalization of the order

To place an order, you must follow the online purchasing procedure and click on "Confirm order". After this, you will receive an email with your order information.

Product Availability

All product orders are subject to product availability and, in this sense, if there are difficulties regarding their supply, or if there are no items left in stock, we reserve the right to provide you with information about quality substitute products. and value equal to or greater than that you may order. If you do not wish to order such substitute products, we will refund any amounts you may have paid. This fact will be communicated to you within a period of between 24 and 48 business hours from receipt of the order.

Return policy

You have a period of 7 business days from receipt of the order to return the purchased products, provided that said products are returned in the same conditions in which you received them. You must also include all the original documents and packaging of the item and no refund will be made if the item has been used or has suffered any damage, so you must be careful with the product(s) while they are in your possession.

In the event that the buyer decides to return a product that has been delivered to him in perfect condition and corresponds to an order placed in his name through the website, it will be the buyer's responsibility to assume the costs of shipping and returning his order. After examine the article we will inform you if you are entitled to a refund of the amounts paid. The return will be made within a period of 30 calendar days from the date on which you notified us of your intention to withdraw from the purchase. The return will be made using the same payment method that was used to pay for the purchase.

If you consider that the product has a defect at the time of delivery, you must contact us immediately so that we can indicate the procedure to follow. Once we have received the product, we will proceed to examine it and inform you in writing whether or not it should be replaced within a period of less than 30 calendar days from the date on which the existence of the defect or defect in the item was reported.

Delivery

Unless extraordinary circumstances occur, the order will be delivered within a maximum period of 15 calendar days from the date on which the order is formalized. If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note in any case that we do not deliver on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the product(s) have been "delivered" at the time of signing for receipt of the same at the agreed delivery address. If you will not be at the delivery location at the agreed time, please contact our courier service to arrange another delivery location.

Price and payment

The price of the products will be the one stipulated at any time on our website.

These prices include VAT, but exclude shipping costs (and the corresponding VAT), which will be added to the total amount once the user has included all the items, indicated the delivery location and selected a shipping method. You can use Paypal as a means of payment or make a bank transfer. If your payment method is Paypal, the charge will be made when we confirm the order. In the event that Paypal does not authorize the payment, or the transfer is not received, your order will not be formalized and therefore processed, and any delay in the delivery of your order that this may cause will be the sole responsibility of the buyer.

Change

If you wish to make a return and/or exchange after seven days, the customer must obtain agreement from our Customer Service and follow the indicated procedure. The shipping costs for the changes will be borne by the customer, and will be paid by credit card or transfer. The change period is 30 days. The products that you wish to exchange will be accompanied by a letter indicating the products that are being returned and those for which you want to exchange them. Only products that are returned in the same condition in which they were sent will be exchanged.

Written communications

The applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing.

Notifications

The notifications that you send us should preferably be sent through our contact form. We may send you communications either via email or to the postal address that you have provided when placing the order.

Notifications will be deemed to have been received and have been properly made as soon as they are published on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that notification has been made, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, properly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , which was sent to the email address specified by the recipient.

Events beyond our control

We will not be liable for any failure or delay in performance of any of the obligations we assume under a Contract, the cause of which is due to events beyond our reasonable control ("Force Majeure Event"). It will be understood that our obligation to perform under any Contract will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the period to comply with our obligation for the duration of such period. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution by which we can perform our obligations under the Contract despite the Force Majeure Event.

Resignation

If during the term of a Contract, we stop insisting on strict compliance with any of the obligations assumed under it or any of these Conditions, or if we stop exercising any of the rights or remedies that we were entitled to exercise or file under said Contract or these Conditions, such fact will not constitute a waiver of said rights or remedies nor will it exonerate you from complying with such obligations. No waiver on our part of any of these Conditions will be effective unless it is expressly stipulated that it is a waiver and is communicated to you in writing in accordance with the provisions of the Notices section above.

Divisibility

If any of these Conditions or any provision of a Contract are deemed invalid, illegal or unenforceable to any extent by the competent authority, they will be severed from the remaining conditions and provisions which will continue to be valid to the extent permitted by law.

Modification of these conditions

You will be subject to the policies and Conditions in force at the time you place your order, unless by law or decision of government agencies we must make changes to said Conditions or Privacy Policies, in which case, the possible changes will also affect the orders. that you had previously done.

Applicable law and jurisdiction

Contracts for the purchase of products through our site will be governed by Spanish law. Any controversy that arises or is related to said contracts will be submitted to the jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.

Comments and suggestions

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.